Club Welfare Officer

This role of a swimming club welfare officer is essential in providing a first point of contact for children, parents and adults within the club who have a child safeguarding or welfare concern.

If you have any concerns - please contact the Northgate Club Welfare Officer:

Club Welfare Officer: Theresa Cole

E-Mail Contact: [email protected]


County Welfare Officer: Jean Childs

E-Mail: [email protected]



Safeguarding is everyone’s responsibility, and any volunteer or individual should raise any concerns, even if they feel it maybe something small. Meet our Safeguarding Lead below:

Jobeth Hamilton | Designated Safeguarding Lead

Contact Jobeth:

[email protected]

07936 797919


Swim England National Safeguarding Team:

  • Kevin Suckling -Head of Safeguarding and Welfare
  • Charlotte Colson-Hammond – National Case Manager
  • James Diamond – National Safeguarding Manager
  • Tansy Nottage – National Safeguarding Administrator
  • Hannah Hogg – National Safeguarding Officer
  • Lisa Buxton – Safeguarding Case Officer
  • Lucy Doyle – National Welfare Officer

How to contact the team…

For anyone with any child or adult safeguarding and welfare concerns, please contact [email protected] or 01509 640700 (Option 1 for Swim England and then Option 3 for Safeguarding).


If you believe a child has been harmed or may be at immediate risk of harm, and you are unable to contact your welfare officer or the Swim England safeguarding team please make immediate contact with an appropriate agency, such as:

  • The Police
  • Children’s Services
  • Multi Agency Safeguarding Hub (MASH)
  • Local Authority Designated officer (LADO)
  • NSPCC Child Protection Helpline

Take the name and contact details of the person you have spoken to, plus the incident / referral reference number (if applicable) so you have a record of the advice they give.

Then report this to the club welfare officer and the Swim England safeguarding team the next working day.

What can you expect from a club welfare officer?

  • To assist the club in implementing Wavepower, Swim England’s Child Safeguarding Policy and Procedures document.
  • To be the first point of contact for club staff, volunteers, young people, and parents for any issues concerning child welfare, poor practice or potential or alleged abuse.
  • To ensure that all incidents are reported correctly and referred, in accordance with Wavepower.
  • To act independently and in the best interests of a child at the club, putting their needs above that of others and the club itself.
  • To ensure that all relevant club members, volunteers and staff have an up to date DBS Enhanced Disclosure (this should be updated every three years) and the opportunity to access appropriate child safeguarding training.
  • To ensure that Codes of Conduct are in place for club staff, volunteers, coaches, competitors and parents.
  • To ensure confidentiality is maintained and information is only shared on a ‘need to know’ basis